Patience explains some detail about the recent banning issue:

Patience(美服魔戒官方论坛社区管理员)对于最近的封号事件, 做了些详细解释.

As soon as I have more news, I'll let you know. In the meantime I encourage those whose accounts were banned to again contact customer service, even if they received an email saying their situation had been reviewed and the ban upheld, as apparently it's an automated message and the bans actually are eligible for appeal.

一旦我收到更多消息, 我会让你们知道. 同时, 我鼓励被封帐号的玩家再次联系客服部门, 即使收到了回复邮件说他们的情况已经被调查, 仍然不能解除封号. 这很明显是自动回复邮件, 封号其实是可以申诉的. 

We'll get this straightened out ASAP - it's the #1 priority for quite a few people here today.

我们将尽快做出纠正, 对于现今的一些玩家, 是一件优先要处理的事情.

Yeah, the part about the bans not being appealable is being removed, actually, and there's some talk about emailing all of those people again.

是的, 封号不能申诉的(回复)内容已经被删除, 实际上, 我们也有一些讨论要再次发邮件给所有那些玩家.

I'm back! After more than one meeting about this issue this morning. I'd add smilies, but this is pretty serious stuff, so...

今早开了好几个这启事件的会议, 我现在回来了. 我想微笑一下, 但这的确是一件很严肃的事情, 因此...

Apparently, a bunch of players were scooped up in an anti-farming/power-leveling raid, as it were.

很明显, 有很多玩家联合起来抵抗打金/代练一族.

When data was pulled for accounts who fit a certain criteria which typically indicate a bot or account sharing, some players were included who probably aren't actually participating in behaviors that violate the TOS. We did a similar "sting" a couple of weeks ago in which over 200 accounts were banned - none of them appealed, because they actually were farmers. We widened the net a bit this second time and unfortunately scooped up some dolphins with our tuna (someone's going to hurt me for that analogy, I just know it..).

当一些帐号达到了某种标准, 特别是显示为外挂和帐号共享的时候, 数据就会记录这些帐号, 所以一些玩家或许确切没有参予违反TOS(服务条例)的行为也被包括在其中了. 我们在几周前就采用这种识别方式, 而封停了200多个帐号-他们没有一个申诉过, 因为他们的确是打金者. 第二次我们加宽了这个鱼网, 但不幸的事, 用我们的金枪鱼抓到一些海豚(有些人就是想这样伤害我, 我是知道的)(打比喻). If your account was banned, please contact Customer Service to straighten it out. We've reviewed the criteria and are going to both narrow the net again (it would be better to catch less farmers than more players) and add some additional cross-checking to try to prevent this from happening again.

如果你的帐号被封, 请联系帐号管理部门进行纠正. 我们已经审查过(封号)标准, 会将再次缩小鱼网, 并且会反复核对以防止此类事件再次发生. 

And on behalf of all of us, I'd like to apologize to anyone who was caught in the crossfire.

我代表所有人员, 向处于这个困境中的玩家深表歉意.

Hey guys!

嗨, 伙计们!

Customer service has asked me to relay that p